Customer Support

Support Center

For existing Ambivia customers. Need sales help? Visit Contact.

Response Time SLA

Standard

1 business day

All self-serve plans

Priority

4 hours

Multi-location plans

Enterprise

1 hour

Dedicated escalation path

Frequently Asked Questions

How do I manage my identity credentials?

Identity credentials and biometric verification are managed within the secure Administrative Perimeter of your verified dashboard. Contact your account administrator for access provisioning.

How do I change my subscription tier?

Subscription modifications are processed through the Billing Administration module. Tier upgrades activate immediately; tier adjustments are reconciled at the close of your current billing period.

How do I add a new business location?

Location provisioning is available through the Business Administration module. Your operational tier determines the maximum number of provisioned locations.

How does the Ops mobile app maintain continuity offline?

Ambivia Ops utilizes edge-resilience protocols to ensure operational continuity. Data integrity is maintained via an isolated synchronization engine upon encrypted reconnection.

How do I exercise my data privacy rights?

Ambivia adheres to global privacy sovereignty standards. Account dissolution initiates a multi-stage data sanitization process in accordance with applicable regulatory mandates. Use the section below to begin the process.

Submit a Support Ticket

Delete My Data (GDPR / CCPA)

Exercise your right to privacy sovereignty. This initiates a permanent account dissolution with a regulated recovery period. All personally identifiable information will be purged from our systems and sub-processors in accordance with applicable regulatory mandates.

Can't find what you need? Email us directly at support@ambivia.tech

AMBIVIA^™